Frequently Asked Questions

Discover everything you need to know about your luxury scent experience.

Are your fragrances 100% authentic?

Absolutely. At Fragrance Nevaeh, we guarantee that all products are 100% genuine and sourced directly from authorized distributors or the original designers.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy for perfumes?

We offer a 30-day return policy for unopened and unused items in their original cellophane packaging. Due to hygiene standards, we cannot accept returns on bottles that have been sprayed.

Do you offer international shipping?

Currently, we ship to select international destinations. Please note that shipping rates and delivery times vary by country, and customers are responsible for any applicable customs duties.

How should I store my fragrance to ensure it lasts?

To preserve the integrity of your scent, store the bottle in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as in a bedroom drawer rather than a bathroom.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.